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shipping

COVID-19 UPDATE

SHIPPING
We are continuing to ship all orders and process returns without delay; however, you may experience shipping delays with your local courier. 

RETURNS
Our returns window is set to 14 days, but please let us know if you require additional time due to COVID-19 constraints.
Our customers, ambassadors and our team remain our top priority. We will continue to keep everyone update via our website on any changes.

 

 

Shipping Cost
FREE Standard Shipping on orders over $60 
Standard shipping on orders under $60 is flat rate $10 worldwide. 

Delivery time
Standard postage will take 1-5 business days for shipment and 7-11 business days for delivery. Our delivery time frames vary on the location of the buyer.
We currently ship from Australia, Asia, America and the UK.
The customer is responsible for any delay in shipping. We recommend that you familiarise yourself with any current state or national delays.   

Don’t know where your parcel is?
If you have not received your items within 3 weeks of making your order please message us via Instagram @Chatterboxwear.official with your full name and order number and we will look into your delivery immediately.  In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.

Tracking your order
You asked and we listened! WE NOW HAVE TRACKING!

Tracking will be available as of Monday the 8th of June on all orders place from 10am on Friday the 29th of May.

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, your parcel will be taken to your local post office.

Delivery & Order Cost
The delivery cost is a flat rate per order. All charges are in AUS Dollars ($AUD). The currency conversion will provide an estimate to your local currency. The conversion provided estimates the charge in your local currency, however you will be charged in AUS Dollars ($AUD).

Customs Charges 
The customer will be responsible for any customs or import charges.

 

Existing Shipping Information (orders placed before the 29th of May 2020) 

Shipping Cost
FREE Standard Shipping on orders over $60 
Standard shipping on orders under $60 is flat rate $10 worldwide. 

Delivery time
Our delivery time frames vary on the location of the buyer, standard postage will take 1-2 business days for shipment and 10 business for delivery. There may be a 1 -2 week delay due to random circumstances and during peek periods.*

Some products within orders are sent separately
If you have not received your items within 4 weeks of making your order please message us via Instagram @Chatterboxwear.official with your full name and order number and we will look into your delivery immediately.  In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection or we've had a delay with our supplier. 

Tracking your order
At this stage we do not offer tracking codes for your parcel. However, Chatterboxwear takes full responsibility for ensuring that you receive your goodies within the specified shipping time frames! 

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large it will be taken to your local post office.

Delivery & Order Cost
The delivery cost is a flat rate per order. All charges are in AUS Dollars ($AUD). The currency conversion will provide an estimate to your local currency. The conversion provided estimates the charge in your local currency, however you will be charged in AUS Dollars ($AUD).

Customs Charges 
The customer will be responsible for any customs or import charges.

 

We are currently experiencing major international, state and local delivery delays due to flight cancellations and government restrictions because of COVID-19. Because of this some items may take up to 6 weeks to arrive. Chatterboxwear is working with our warehouse team, manufactures and couriers to move items as quickly as possible. We appreciate your patience and understanding at this time.

If you have any queries please message us via Instagram @Chatterboxwear.official.

Stay safe! Xxx

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